Privacy Policy

This policy explains what personal data Almudio collects and how we use it. Almudio is the trading name of Almog Harari, a sole proprietor based in Israel, who is the data controller. You can reach us about privacy at privacy@almudio.com.

This Privacy Policy is not a contract. It explains our data practices and the rights you have under the data-protection laws that apply to you.

What we collect

• Your name, email address, and password, when you create an Almudio account or buy or download a plugin. Passwords are stored only as a secure hash, so we never see or keep the password itself.
• Your age and where you are based, if you choose to add them on your account page. Both are optional, we do not ask for them at signup, and you can change or clear them at any time.
• When you activate a license, the plugin sends our server a hashed machine identifier (a one-way fingerprint of your computer), so we can enforce the two-device limit.
• At the same time, the plugin sends basic device information (processor model, number of cores, amount of memory, and operating system) so we can help diagnose performance issues you report. We do not collect your graphics card, your files, or your audio.
• At the same time, the plugin records which DAW (host application) you are running 3D Panner in, together with the plugin version, so we can see which DAWs and systems to prioritise for compatibility.
• The plugin also checks our website for available updates. That is an ordinary web request (it reveals your IP address, like any download) and stores no personal data.
• License and order records (which product, when, license status).
• Any message you send us through the contact form.

We never see or store your payment card details; those are handled by our payment processor. We do not use tracking or analytics cookies.

Why we use it

We use your data to deliver and license the software to you, to let you activate it, to prevent piracy and license abuse, to answer your support messages, to understand which DAWs and systems our users run so we can prioritise compatibility, and to contact you about your account and our products.

Some of our emails are part of running your account: confirming your email address, resetting your password, and delivering your license and download. If you have an Almudio account or a license, we may also email you about updates and new versions of products you already have, and about our other plugins, offers, and news. Those last ones always carry an unsubscribe link, and you can opt out at any time without affecting anything you already own or your ability to use it. We do not sell your email address or pass it to anyone else for their own marketing.

Where the EU or UK GDPR applies, we rely on these legal bases: performing our contract with you (delivering and licensing the software), our legitimate interests (preventing piracy, improving compatibility, keeping the service secure, and telling our own users about our products), your consent where we ask for it, and compliance with our legal obligations.

Cookies and analytics

We use only the essential cookies needed for the website and checkout to work. For website statistics we use Cloudflare Web Analytics, which is privacy-first: it sets no cookies, does not fingerprint you, and does not track you across other websites. It records the page visited, the referring site, approximate country, and browser and device type, in aggregate only. We do not use tracking cookies and we do not build advertising profiles. The limited device and host information described above is collected by the plugin once, at activation, not through cookies.

Who processes your data

We share data only with the services that help us run Almudio:

• Paddle (payments and Merchant of Record).
• Cloudflare (website hosting and our licensing database).

International transfers

Almudio operates from Israel, which the European Commission recognises as offering an adequate level of data protection, so transfers of EU and UK personal data to us are permitted. Where our providers (Paddle and Cloudflare) process data outside Israel and the EEA, they rely on their own safeguards, such as the EU Standard Contractual Clauses. By using Almudio you understand your data may be processed in other countries.

How long we keep it

We keep your license and order records while your license is valid and for as long as we need them for legal and accounting reasons. We store only hashed tokens and identifiers, never the raw values.

Your rights

Depending on where you live, including under the EU GDPR and Israel's Privacy Protection Law, you may have the right to access, correct, delete, or receive a copy of your personal data (portability), to object to or restrict certain uses, and to withdraw any consent you have given. You also have the right to lodge a complaint with your local data-protection authority.

If you live in California or another US state with privacy legislation, you may also have the right to know what personal data we hold, to have it deleted, and to opt out of any “sale” or “sharing” of it. We do not sell or share your personal data, and we honour recognised opt-out signals such as Global Privacy Control (GPC).

To exercise any of these rights, email privacy@almudio.com. We will respond within the period the applicable law requires (generally 30 to 45 days).

Security

We store only hashed download tokens and machine identifiers, and licenses are cryptographically signed. We keep no payment secrets on the website.

Children

Almudio is not directed at children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has given us personal data, contact us and we will delete it.

Changes

We may update this policy; the “last updated” date above shows the current version.